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Leslie's Pool Supply Complaint - AWFUL CUSTOMER SERVICE.
Leslie's Pool Supply Complaint

Leslie's Pool Supply Complaint

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AWFUL CUSTOMER SERVICE.


I ordered a cartridge for my pool filter from the Schererville, Indiana, store in in September 2013. I had just closed my pool and wanted a new cartridge for next summer. I was told I would receive a call when the cartridge came in. No one called. I actually forgot about the cartridge untill I opened the pool in May, 2014. I went back to Leslie's to see about my cartridge. The Twenty-somethings working the counter treated me as though I had done something wrong. Although they had no explanation why no one had called me, they treated me as if I was a thief. When I asked the girl why I was never called, she started to complain that their computer showed I had picked up the cartridge. However, my receipt clearly showed I had not picked up the cartridge and I told her I had not picked it up. The girl then told me they would order another cartridge and rudely shoved a new receipt in my face and told I would get a call when it came in. No one called. Two weeks later I went back to Leslie's and found out they had received my cartridge about a week earlier and failed to call me. When I complained that they had not called, the girl again brought up the fact that their computer shows someone had picked up the origianal cartridge ordered on September 2013. I assured her I had not picked it up, I told her I did not appreciate her insinuation that I had done something wrong and I told her I was owed an appology for the awful service and my inconvenience. At that point, she mockingly appologized to me. I told her I would never be back, but I don't think she gives a sh*t.

I am nearly fifty years old and a judge for my county. I would never stoop to trying to steal a cartridge for my pool and I DO NOT APPRECIATE Leslie's store help trying to cover up their incompitence by accusing me of doing something wrong. I will not be back.


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