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Leslie's Pool Supply Complaint - Leslie's Pool Supplies, 16221 Whittier Blvd. Whittier, CA - Hayward pool vacuum XL
Leslie's Pool Supply Complaint

Leslie's Pool Supply Complaint

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Leslie's Pool Supplies, 16221 Whittier Blvd. Whittier, CA - Hayward pool vacuum XL


UNRELIABLE, REFUSES TO RETURN PHONE CALLS, DELIBERATELY MISLEADING, NO WAY TO CONTACT ANYONE OTHER THAN STORE PERSONNEL. (abbreviated version) The simple issue began with a an improperly working, 5 week old Hayward pool sweep. It took 3 visits before the Whittier store manager could find the time to dismantle the unit. (She was actually quite busy.) She told me that I could not return it because I had already sent in the rebate form, but she would talk to her boss and call me the next day. (6/13/2015) She never called. Three days later I returned to the store and was told that they would replace the XL unit with a new vacuum head, but it had to come from a "special store." She promised to call me to let me know if I also had to return the hoses. She never called. Five days later I called Leslie's 800 to get the mailing address of the district manager, Steve Christma (sp). I was told that he had no mailing address and was promised repeatedly that he would call me within 24 hours. He did not call. In addition, I still have not received that rebate check, and it has been almost 2 months. If you are an ethical person, stay away from this store


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